The Phangan Quest

Refund Policy

Version 2.1 · Last updated 28 September 2026 · Published by MAD Global LLC

We would rather give your money back than have you feel stuck with something you do not want. This page explains our 14-day money-back guarantee, how to ask for a refund and how the money reaches you.

1. Our guarantee

Within 14 days after the day you bought, you can have your money back in full.

• No reason needed.
• No conditions.
• It does not matter whether you have started or finished the game.
• One email is enough.

This is our promise to every buyer, wherever you live. It comes on top of your legal rights, not instead of them.

2. What you bought

You bought one team ticket for The Phangan Quest, a story game played on your phone in Telegram. Your team ticket is a digital game licence for one crew: it lets your crew play the game through once. "Team ticket" and "crew quest" are simply our names for this licence. It is not an admission ticket to any place or event, and it is not a tour, a booking or transport.

The price is USD 39 per crew, including any sales tax or VAT, paid once. Nothing renews and there is no subscription.

Only the digital game is supplied. Anything you pay to others on the day, such as scooter hire, fuel, food or entrance fees at places in the game, you pay directly to them. It is not part of your purchase, so it is not part of a refund. Our Terms of Use set out what the game includes and what it does not.

3. Who sells to you, and who pays the refund

The Phangan Quest is made and published by MAD Global LLC, a limited liability company registered in Wyoming, USA. Our registered address, through our registered agent, is 30 N Gould St, Sheridan, WY 82801, USA.

Our order process is conducted by our online reseller Fungies. Fungies is the Merchant of Record for all our orders and handles payment, receipts and refunds.

Support for the game itself, including your start code and anything that goes wrong while you play, comes from us at support@phanganquest.com.

That is why Fungies, not MAD Global LLC, takes your payment and pays your refund, and why Fungies' name is on your receipt. Your card statement may show Fungies' name too. When you ask us for a refund, we instruct Fungies to refund you.

Fungies' Buyer Terms govern the purchase. Our Terms of Use govern the game, and our Privacy Notice explains what we do with your data.

4. How to ask

Pick whichever is easier:

• Email support@phanganquest.com. We pass your request to Fungies within 2 business days.
• Or ask Fungies directly at support@fungies.io, or through the support link in your Fungies receipt.

Include your order number (it is on your Fungies receipt) or the email address you used for the order. Any clear message is enough: no form, no questionnaire. If you want a ready-made text, there is one in section 10.

5. How the refund is paid

Fungies refunds the full amount you paid, tax included, to your original payment method where possible. We deduct nothing, and you do not need to give anyone bank details. How long the refund takes to show depends on your bank.

Once the refund is approved, your start code stops working. You are welcome to buy again later.

6. Fungies' refund rules and our guarantee

Fungies' Buyer Terms, including their refund rules, also apply. On their own, they ask you to contact the seller first about a problem with the game, and they leave some refunds to Fungies' discretion. Our guarantee comes on top of that: where the two differ, you get whichever is better for you.

If a refund you asked for within 14 days after the day you bought is ever declined, write to us and we will have it refunded in full.

7. If something on our side stops you playing

If a fault on our side stops you playing, for example your start code does not work or a chapter does not arrive, write to support@phanganquest.com.

If we cannot fix it within 2 business days, or it cannot be fixed at all, you choose: we extend your team ticket so your crew can play later, or we have Fungies refund you in full. You do not have to show that anyone was at fault. This is not limited to the first 14 days.

8. Before you go to your bank

Please come to us or to Fungies before disputing a charge with your bank. A refund is faster than a chargeback.

While a dispute is open, your start code may be paused. It stops working if the payment is reversed.

9. Your legal rights

Nothing on this page takes away rights you have by law.

Depending on where you live, the law may give you a right to cancel an online purchase, usually within 14 days, and remedies if the game is faulty or not as described. Fungies, as the seller, handles the right to cancel under its Buyer Terms. Its checkout may ask you to agree that you can start playing straight away. Whatever you agree to there, our guarantee still gives you a full refund for 14 days after the day you bought.

If the game is faulty or not as described, your legal remedies continue after the 14 days. Section 7 is how we handle that in practice. It never replaces those rights.

Our Terms of Use are governed by the laws of the State of Wyoming, USA. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in its courts. We do not require arbitration.

10. Refund request text (optional)

You do not have to use this. Copy it, fill in what you know and send it.

To: MAD Global LLC, support@phanganquest.com (or send it to Fungies at support@fungies.io)

I ask for a full refund of my purchase of The Phangan Quest under your 14-day money-back guarantee.

Order number (from the Fungies receipt): …
Email address used for the order: …
Date of purchase: …
Name: …
Today's date: …

11. Still unsure?

Write to support@phanganquest.com before you buy, and ask us anything. We would much rather answer a question early than process a refund later.

Version 2.1 — 28 September 2026