The Phangan Quest

Contact

Version 2.2 · Last updated 28 September 2026 · Published by MAD Global LLC

The best way to reach us is by email. Below you will find how to reach us, who we are, who sells the game to you, how refunds work, and what to do in an emergency.

1. How to reach us

Email: support@phanganquest.com

Phone (voice messages only): +1 307 309 3585. We don’t take calls live: leave a message with your email address and order number, and we reply by email.

Write to us about:

• your start code, or a code that does not work;
• anything in the game that seems broken, wrong or out of date;
• a place in the game that has changed, closed or should not be there;
• a refund;
• a privacy request: access, correction, deletion, restriction, objection, portability, or withdrawing consent;
• anything else about the game.

We aim to reply within 2 business days.

2. In an emergency, call these, not us

In Thailand:

• 1669 — medical emergency and ambulance
• 1155 — tourist police (English-speaking)
• 191 — police

If someone is hurt or in danger, call one of these numbers first. Write to us afterwards, if you still need us.

We are not an emergency service. Please do not rely on us for anything urgent.

3. How support works

There is no live support while you play, and the game never needs a reply from us to continue. Every task can be skipped.

If your start code does not work, or stops working, write to us. If a fault on our side stops you playing and we cannot fix it within 2 business days, we extend your licence or have Fungies refund you, whichever you choose.

We do not monitor messages in real time.

4. What you are buying

You buy one crew licence for The Phangan Quest: one game, played through once, by one crew, in Telegram. Where our website calls it your “team ticket” or your “crew quest”, this is what it means: a licence to play a digital game. It is not an admission ticket to any place or event.

The price is USD 39 per crew, including any sales tax or VAT. You pay once. There is no subscription. After payment, your start code is shown on the confirmation page and emailed to you. You need a smartphone with the Telegram app and a Telegram account.

The buyer must be 18 or older. Children play only with a parent, guardian or other responsible adult who stays with them the whole time.

We supply the digital game and nothing else. Not included: transport, a guide, admission to any place, bookings, accommodation, meals, equipment, insurance, or any in-person service. Nobody from us meets, accompanies or supervises you.

5. Where you play, and what you arrange yourself

The game is written around real, public places on Koh Phangan, Thailand. You do not have to go to any of them, and every task can be skipped. You decide where you go, how you get there, what you do and when you stop.

Nobody from us is at any of the places, so only you can see the conditions on the day. You are responsible for your own choices and conduct, and for anyone in your care.

Places in the game are run by other people. At the time of writing, two places charge an entrance fee or expected donation of about 50 THB and 40 THB per person, which you pay directly to them. Other temple donations are voluntary. Three stops involve staircases, and some of them are long and steep. You can skip them.

Never read, listen to or answer the game while riding or driving: park fully off the road first. We strongly recommend travel insurance that covers what you actually do.

Local rules always come first. If a sign, a staff member, a monk or an official says something different from the game, follow them and skip the task. The full safety notes are in section 6 of our Terms of Use.

6. Who we are

MAD Global LLC, a limited liability company registered in the State of Wyoming, USA
Registered address (registered agent): 30 N Gould St, Sheridan, WY 82801, USA
Website: phanganquest.com
Phone (voice messages only): +1 307 309 3585
Email: support@phanganquest.com

MAD Global LLC makes, publishes and supports The Phangan Quest, and is the data controller for the personal data described in our Privacy Notice.

We have no office or service point on Koh Phangan and provide no in-person service.

7. Who sells to you

Our order process is conducted by our online reseller Fungies. Fungies is the Merchant of Record for all our orders and handles payment, receipts and refunds.

Support for the game itself, including your start code, Telegram, places and privacy, comes from us at support@phanganquest.com.

The Fungies company that sells to you, Fungies Inc. (USA) or Fungies Europe PSA (Poland), is named at checkout and on your receipt.

Help with a payment: support@fungies.io · the support link in your Fungies receipt · Fungies’ Buyer Terms.

The charge on your card comes from Fungies, not from MAD Global LLC, and your card statement may show Fungies’ name. If you do not recognise it, email us or Fungies before contacting your bank.

8. Which one do I contact?

• The game, your start code, Telegram, places, privacy: support@phanganquest.com.
• Payment, receipt, invoice, tax, a card charge, a refund payment: Fungies at support@fungies.io. Or write to us, and we will sort it out with Fungies.

9. Refunds

You can have a full refund within 14 days after the day you bought. No reason is needed, and there are no conditions. It does not matter whether you have started or finished the game.

Ask us at support@phanganquest.com, or ask Fungies at support@fungies.io. Include your order number or the email address you used for the order. Fungies pays the refund to your original payment method. Once a refund is approved, your start code stops working.

Please come to us or to Fungies before you go to your bank: a refund is faster than a chargeback. The details are in our Refund Policy.

10. Your rights as a consumer

Wherever you live, you keep the mandatory consumer protections your local law gives you. Nothing in our Terms of Use takes them away.

Our Terms of Use are governed by the laws of the State of Wyoming, USA. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in its courts. We do not require arbitration.

If the game does not work or is not as described, come to us: we fix it, or we have Fungies refund you. Section 13 of our Terms of Use explains what we are and are not responsible for.

11. Privacy requests and your data

Write to support@phanganquest.com for access, correction, deletion, restriction, objection or portability, or to withdraw consent.

What we hold: the order information Fungies passes to us; your start code; your Telegram chat ID, progress and replies in the game chat; and the emails you send us. Card details are collected by Fungies, and we never see them. Requests about payment data go to Fungies at contact@fungies.io.

You can also complain to a data protection authority: in Thailand, the PDPC; in the UK, the ICO; in the EU/EEA, the authority in your country. The full details are in our Privacy Notice.

12. Reporting a problem with a place

If something in the game does not match what you found, tell us: a place is closed, a path is gone, a description is wrong. Include the name of the place and roughly where you were in the story. We review every report.

Opening hours, access rules and fees are set by each place, not by us. Nobody from us checks the places on the day you play, so details can change. If something in the game is not as described, you may be entitled to a fix or a refund.

13. If you are responsible for a place in the game

If you own, manage or are otherwise responsible for a place that appears in The Phangan Quest and you would like it changed or removed, write to support@phanganquest.com. We will review it and act promptly.

We do not install, leave or place any sign, marker, box or other physical object at any location. Nobody from our company works at your site or is present there for the game. Players travel on their own initiative, as ordinary visitors. The game tells them that your rules, your opening hours and any fees come first, and to skip anything you or your staff ask them not to do.

14. Our policies

Our Terms of Use, Privacy Notice and Refund Policy are published on this site. Fungies’ Buyer Terms, which govern the purchase and include its refund rules, are at https://help.fungies.io/legal/general-terms-of-use.

Version 2.2 — 28 September 2026